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Frequently Asked Questions

How accurate is the AI analysis?

Our AI is trained on thousands of UX best practices and validated against expert audits. While no automated tool is perfect, UX Lens catches the majority of common UX issues and provides actionable recommendations backed by established design principles.

Can I audit websites I don't own?

You can audit any publicly accessible website. However, for commercial purposes or client work, we recommend only auditing websites you have permission to analyze. Our terms of service require ethical use of the platform.

How long does an audit take?

Most audits complete within 1-4 minutes depending on complexity. Deep audits that analyze multiple pages can take longer depending on the number of images.

What's included in the Starter plan?

Starter accounts get 5 free audits, covering all 10 Nielsen's Heuristics. You'll see the top issues and recommendations. Growth and Scale plans unlock more audits, detailed reports, PDF exports, and API access.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your Settings page. You'll continue to have access to paid features until the end of your current billing period. No questions asked.

Do you offer refunds?

We offer a 14-day money-back guarantee for first-time subscribers. If you're not satisfied with UX Lens, contact us within 14 days of your first payment for a full refund.

Still have questions?

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